Corporate Customer Service & Relations Specialist (Chinese speaking)
CTBC BankAbout CTBC Bank
CTBC Bank, Taiwan’s largest privately-owned bank, operates over 410 outlets across 14 countries, with the most extensive international presence among Taiwanese banks. Its network spans Greater China, Japan, North America, and Southeast Asia. CTBC Bank leads in digital transformation through blockchain, AI, and Big Data innovation, while actively expanding in Southeast Asia and Greater China. Committed to excellence and sustainability, CTBC Bank strives to be “Taiwan Champion, Asia Leader. CTBC Bank, Taiwan’s largest privately-owned bank, operates over 410 outlets across 14 countries, with the most extensive international presence among Taiwanese banks. Its network spans Greater China, Japan, North America, and Southeast Asia. CTBC Bank leads in digital transformation through blockchain, AI, and Big Data innovation, while actively expanding in Southeast Asia and Greater China. Committed to excellence and sustainability, CTBC Bank strives to be “Taiwan Champion, Asia Leader.”
Job Description
• Assist corporate clients complete account application form and open accounts THB, CCY and Internet Banking.
- Double check account opening application forms, KYC forms.
- Handle application forms and supporting documents.
• Assist corporate clients complete Deposit Transactions (Include response to inquiries).
- Changing customers' information as requested (authorized signatory and payment conditions, name, phone, e-mail, address, signature changes).
- Handle Balance checks & Bank Statement requests.
-Handle Bank certifications requests.
-Handle withholding tax and Tavi 50 requests.
• Assist corporate clients complete Transaction-progress tracking.
-Track transaction status (completed or in progress) and respond to customer inquiries.
-Direct customers to the relevant department for specialized support.
Job Requirement
• Bachelor’s degree / master’s degree in Finance, Economics, Business Management, Banking, or any related field.
• Fluent in English (speaking, reading, writing)
• Ability to speak Mandarin
• Minimum of 1-2 years of experience in a customer service role.
• Handle customer complaints provide appropriate solutions.
• Good command in English and/or Chinese ,is a plus.
• Strong client facing and communication skills.
• Engages in direct communication with customer as required.
• Very good knowledge of Microsoft Office (Excel, Word, PowerPoint).
Job Benefits
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